Shipping and Returns
Order Flow
Prior to shipping, each wetsuit goes through a hands-on finishing process, followed by a thorough quality-control inspection. Orders are generally shipped from our home-base in Hawaii, within 1-2 business days.
- Grab-Bags and other orders containing hats may take an extra day or two, as the hats are generally not finished in advance of ordering.
- Occasionally, during high volume sales periods/sale events, it may take longer than 1-2 days to get your order out. If you have a shipping deadline we should be mindful of (e.g., leaving for a trip, a birthday, etc.) – please let us know in your order comments or by email, and we will do our best to make sure your package arrives on time.
Once your order is packed-up and ready to ship, you will receive an email containing package tracking details.
- Because we create shipping labels online, your shipping notification email may arrive before tracking details are updated online by the shipping company (USPS, DHL, etc.) – but not to worry...updates should appear soon!
Choose from our discounted flat-rates (generally USPS Priority Mail) to save money, or pick a courier service (FedEx/DHL) for more time-sensitive service. Shipping rates are listed below:
Shipping Rates...
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Kama'aina (all Hawaiian islands) — $6
Once received by USPS, delivery ranges from overnight (Oahu) up to 2 business days for outer islands. -
Overnight Express (Hawaiian islands) — $22
While generally unnecessary on Oahu, outer-island customers requiring overnight service should choose this option. ( If you are on Oahu and require overnight service, choose this option if overnight is a MUST.)
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Standard Domestic (Mainland, Alaska, Puerto Rico, Guam, US Virgin Islands, and APO) — $12
This service generally takes 3–5 days, but occasionally longer, as routing overseas from Hawaii often adds extra time. -
2-day Express (Mainland, Alaska, Puerto Rico, Guam, US Virgin Islands, and APO) — $40
Please note that so-called 'overnight' service from Hawaii is virtually non-existent and generally takes 2-days.
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Standard International flat-rate shipping — $24
Service generally takes 7–15 business days. Expect a slower Customs processing time when choosing this option. -
International Express flat-rate shipping — $24
Service generally takes 4–10 business days. Again, expect a slower Customs processing time when choosing this option. -
Expedited International Express (FedEx, UPS, DHL) — Rates Vary
This is the fastest and most reliable option with the quickest Customs processing time. Rates vary depending on location and courier service.
International Taxes & Tariffs
Please be advised that you may be responsible for import taxes/tariffs, which are assessed-by and payable-to your home country's Customs agency.
- As soon as it's available, a pdf copy of the shipping label and associated customs documentation will be available for download via a link provided on your order status page. (Please refer to your order confirmation email for the link to your order status page.)
- Customs processing time can add unpredictability to the expected delivery date for international shipments.